Waystone on cord

Waystone

Global Head of Relationship Management

External position
London, UK
Hiring internally for Waystone?
Finance
Providing certainty in the world of asset management
Posted
a week ago
Checked
cord regularly checks that external positions are still open
21 hours ago

Skills & Experience

Job roles: Head of Customer
Experience level: Lead, Leadership
Core skills considered: Account Management, Building Teams, Stakeholder Management, Business development, Client relations
Other skills considered: Communication software, Customer service, Customer support, Escalations handling, Process management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The role is an integral part of the group, AS business and plays a pivotal role in the management of the customer base and of the AS RM team in proactively managing and supporting customers from a service satisfaction, commercial and internal support perspective.


Essential Duties and Responsibilities


Service Satisfaction

  • Manage directly assigned clients and oversee the coverage of all AS clients both clients covered directly by the forming Relationship Management function in each region but also indirectly covered clients by business/operational leaders in fund administration or corporate services.
  • Co-ordinate a consistent coverage model under AS RM program ensuring best in class engagement design to support BAU client delivery satisfaction, C-suite engagement, group/product/business strategy communication, regular visit schedule, client event drive and in coordination with BD to maximise the growth potential of the client base.
  • Create a documented RM program as above targeting agreed top 30-50 clients. Have an identified lower level program & operational cover map for all other clients in AS business.
  • Promote and embed a best-in-class client service culture within AS business in order to be responsive to customer needs, develop a partnership approach, rapport with customers, external parties in order to deliver top level customer satisfaction and maximize the potential for repeat business from each customer.
  • Engage with RM teams across Waystone to deliver a consistent level of service and model across countries and products, in particular for global relationships who engage Waystone across multiple products and multiple countries.
  • Act as escalation point and Executive Sponsor for administration clients, investment managers, Fund Sponsors and Promoters

Commercial

  • Work closely with the Relationship Management teams on RM Owned Accounts to develop and maintain Account Plans and ensure that commercial and cross sell opportunities are identified and pursued in order to grow revenue, in conjunction with Business Development teams as may be necessary.
  • Ensure Relationship Managers are aware of the commercial terms and profitability of each of their relationships and ensure remedial action is taken to maintain or grow profitability levels and to minimize Accounts Receivable. Lead periodic reviews of revenue and profitability across clients to ensure sufficient revenue growth and profitability levels are maintained.
  • Support business development on RFP's / RFI's, onsite visits, client pitches, due diligence and represent Waystone at external events, meetings and conferences. Maintain a strong external network across depositaries, auditors, law firms and other ecosystem partners.
  • Maintain awareness of market developments, regulatory changes, and industry trends, ensuring proactive evolution of business practices.
  • Champion the company's culture and values by fostering collaboration, cross‐functional teamwork, and open communication.

Internal Support & Team Management

  • Work closely with global business head, product and operational leaders to ensure customer feedback and concerns are communicated internally and delivered on or responded to.
  • Work closely with internal teams to ensure Waystone business and regulatory needs are communicated to clients and ensure they take required actions including the support of regulatory intelligence build out.
  • Drive mechanisms to monitor service creep and robust KPI management.
  • Team management to ensure Relationship Manager skills are level appropriate for both soft skills and technical, product and regulatory knowledge to best meet customer needs and expectations

Requirements

  • Motivated with enhanced interpersonal skills and adept at building client relationships;
  • Exceptional communication, interpersonal, and stakeholder‐management skills.
  • Highly organised, adaptable, analytically strong decision‐maker with the ability to set priorities and execute effectively.
  • Collaborative, service‐oriented leadership style with a commitment to continuous improvement and alignment with organisational values.
  • Minimum 15 years' experience in an investment funds environment.
  • Fund administration experience vital
  • Client facing background with presentation skills.
  • Strong academic background including a Degree in Finance/Business/Economics or related field.
  • Strong IT skills including MS Office (Word, Excel, PowerPoint, etc.)
Global Head of Relationship Management at Waystone
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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