William Hill on cord

William Hill

Digital System Support Engineer

External position
Leeds, UK
Hiring internally for William Hill?
Gambling
Our mission is to delight players with world- class betting and gaming experiences.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
18 hours ago

Skills & Experience

Job roles: Support Engineer
Experience level: Mid
Core skills considered: APIs, Cloud Computing
Other skills considered: Microservices

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Provide 24x7x365 real-time monitoring of all Caesars Digital production environments including online sportsbook, iCasino, retail platforms, and supporting infrastructure across multiple monitoring platforms (Zabbix, Splunk, DynaTrace, New Relic).

Serve as the first line of defense for service assurance by performing first-touch validation of all incoming alerts, classifying severity based on impact and urgency, and determining whether alerts are actionable or false positives.

Execute documented runbook procedures for known alerts, resolving issues where possible, and routing to the correct resolver groups when escalation is required.

Proactively identify anomalies and performance degradation before automated alerts fire by recognizing unusual patterns on dashboards and correlating multiple signals that may indicate a broader systemic issue.

Initiate major incident communication protocols for Critical incidents including creating bridge channels, paging the Major Incident Manager on-call, and posting initial stakeholder notifications.

Monitor business service dashboards including customer journey health.

Escalate immediately when business metrics deviate from expected baselines, including revenue-impacting degradation, even in the absence of a technical alert.

Execute shift handoff protocols by thoroughly documenting active issues, pending escalations, upcoming change windows, and items requiring continued attention for the incoming shift.

Maintain situational awareness of all planned changes, maintenance windows, and deployment activities that may affect service availability.

Validate synthetic monitoring results and flag service degradation, ensuring customer-facing services remain reachable and performant.

Report noisy and non-actionable alert patterns to the Digital System Support Lead for threshold tuning and alert optimization.

Update Jira tickets with accurate triage notes, timeline entries, and status changes to maintain proper incident documentation.

Identify and flag recurring alert patterns and "near-miss" incidents that were caught before customer impact, contributing to continuous improvement of detection capabilities.

Provide business impact context in incident communications by correlating customer journey and revenue dashboard data with infrastructure alerts.

Support enhanced monitoring postures during peak events (Super Bowl, March Madness, NFL season openers, major sporting events, state launches) as coordinated by the Major Incident Manager.


Requirements

  • 2-4 years of experience in application support, IT operations, Network Operations Center (NOC), or a similar 24x7 operational environment.
  • Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic, or similar observability platforms.
  • Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures.
  • Ability to work rotating shifts (days, nights, weekends, holidays) in a 24x7x365 operational model.
  • Excellent problem-solving and analytical skills with the ability to correlate multiple data points to identify root issues.
  • Strong written and verbal communication skills, particularly in high-pressure situations requiring clear and concise stakeholder updates.
  • Experience working in a fast-paced, high-pressure environment while handling multiple simultaneous tasks and priorities.
  • Understanding of cloud-based technologies, microservices architectures, and distributed systems.
  • Familiarity with ITIL processes, particularly Incident Management and Event Management.
  • Previous experience in gaming, sports betting, or digital entertainment industries is preferred.
  • Understanding of technical infrastructure including networking, APIs, databases, and data workflows.
  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Digital System Support Engineer at William Hill
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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