Wise on cord

Wise

Staff Content Designer

External position
London, UK
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FinTech · Payments
Formerly TransferWise. Still building the world's most international account.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 hours ago

Skills & Experience

Job roles: Content Marketing
Experience level: Senior, Lead
Core skills considered: Content marketing, User Research
Other skills considered: User Testing, Copywriting

Logistics

Base salary: £100K - £135K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it's always been done? How do you think in a human-centred way to ship automated systems you're truly proud of? These are just a few of the challenges an AI Principal Content Designer will work on as part of Wise's global mission to build an open, fair, and human financial system. Right now we move 3 billion every month for over 12 million people, and as we scale, our systems must get more complex to tackle the challenges of adversarial AI.

Your mission:

You'll be figuring out how to harness the potential of AI to scale your impact as a content designer, quickly test and iterate on your ideas with a huge degree of freedom and flexibility, and learn as part of your day-to-day work as this technology evolves.

You'll also lead content design strategy in our org, working across the cross-functional teams that make up FinCrime. You'll help keep Wise safe and secure for our customers, and balance meeting regulatory obligations with building world-class customer experiences.


How you'll contribute:

  • Together with your team, you'll identify ways to use AI to improve the way we support our customers, and with your fellow content designers, how to leverage AI as part of your design toolkit.
  • You'll collaborate with your design, data science, product, and engineering partners to set the vision and strategy, and coach teams to deliver it.
  • You'll be influential in your product area, understanding and prioritising content needs and delivering on the most impactful projects across multiple teams.
  • Working with design leaders from other squads, you'll standardise and systematise experiences for customers.
  • Using your content skills, you'll level up content design quality and maturity across the FinCrime squad.
  • Part of the Content Guild, you'll regularly collaborate with the content community across Wise.

This role will give you the opportunity to:

  • Own the squad's content end-to-end, and steer the strategy and direction.
  • Elevate product and content quality - you define what good looks like in the squad, and demonstrate it with everything you ship.
  • Be part of a positive change in the world. We're fixing a broken system, and putting people and businesses in control of their money.

About you:

  • You're an accomplished and experienced Principal Content Designer with extensive experience shipping world-class products.
  • Strong interest and foundational understanding of AI, including as part of user-facing products and as part of your content design process.
  • You're comfortable navigating complexity and ambiguity - and can successfully collaborate in this environment.
  • You have an eye for quality, and know what to focus on to drive it up.
  • You're influential, inspiring, and able to work with others in a culture that values autonomy and empowerment.
  • You have willingness to give and receive constructive feedback.
  • You're highly empathetic, both to customers and the people you work with.
  • You're a trusted partner, building effective relationships with your peers across the business.

Heads up, this probably isn't for you if:

  • Your experience is mostly in marketing content, advertising, copywriting, journalism or social media - and you have no hands-on experience of content design or working in UX.
  • You're not comfortable navigating complexity and working in a fast-paced environment.

Company Benefits

  • Stock Options
  • Private Pension
  • Hybrid WFH Model
  • Paid Sabbatical after 4 years
  • 90 day global remote working
  • Annual Development Budget
Staff Content Designer at Wise
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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