WTW on cord

WTW

Product Manager

External position
London, UK
Hiring internally for WTW?
Consultancy · Insurance
We transform tomorrows.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
14 hours ago

Skills & Experience

Job roles: Product Manager
Experience level: Mid, Senior, Lead
Core skills considered: Agile, Scrum, Data Analysis, Product Management, Product Strategy
Other skills considered: User Research, Stakeholder Management, Technical Direction, Project Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

This is a building role. You will own a product area from ambiguous problem to shipped, adopted outcome. Expect to spend most of your time with AI tools in hand - producing prototypes, evaluation sets and working increments that show what works - and to keep documents light, in service of the build. Judgement is the core of the job: knowing what to build, what to kill, and how your area connects to the squads, shared capabilities and end-to-end solutions around it. You will spend real time with the brokers, claims handlers and operations colleagues your products serve, and work day to day with your squad - engineers, designers and Product Analysts - to turn evidence into adopted product.


The Product Domains

The Product Teams support four product domains, each delivered by squads that pair product, engineering and design. Product Managers belong to one product community with shared standards and a shared craft; everyone has a home squad in one of these domains, with room to move as priorities shift. Home squads are agreed on joining, based on where the need is greatest and where your experience fits best.

Client: How clients interact with and experience WTW's digital products, services, and embedded AI.
Colleague: How WTW colleagues use digital tools to work smarter, serve clients better, and operate more effectively.
Market Connectivity: Integrations and connections to external markets, carriers, capabilities, and marketplaces.
Payments: How money moves between clients, WTW and carriers - premium and claims payments that are accurate, timely and increasingly automated.


Key Accountabilities


Vision, Systems and Roadmap

  • Own the vision and roadmap for your product area - a clear, sequenced view of what comes next and why, that your squad and stakeholders can rely on.
  • Think in systems: see how your squad's work interacts with other squads, shared capabilities, regions and the wider product set; anticipate knock-on effects and put your effort where a small change makes a large difference.
  • Shape priorities from evidence - user insight, data and business context - and surface collisions, gaps and shared needs across the domain early.
  • Turn strategy into commitments your squad can plan against, and adjust course as evidence and feedback from the wider system come in.

Discovery, Building and Evaluation

  • Spend time in the field with brokers, claims handlers and operations colleagues - understanding how the work actually happens before shaping how software should change it.
  • Frame problems before solutions: define the user and business need, the evidence behind it, and what success would look like - including how you will evaluate it.
  • Build to learn: use AI tooling to go from insight to working prototype within days, testing assumptions cheaply before committing the squad to a full build - and questioning whether the answer is a product feature, a reusable AI skill or a plug-in to an existing tool.
  • Set evaluation criteria and success signals up front - especially for AI-assisted or agentic features - so you and the squad know what good looks like before you ship.
  • Partner with design and engineering from first sketch to release, so what ships is usable, useful and adopted in the real flow of work.

Delivery Partnership

  • Set out the problem, the outcome sought and the constraints - a paragraph, a prototype and an evaluation set often carry more weight than a lengthy requirements document - and work with your Product Analyst to turn what is agreed into stories the squad can act on.
  • Work day to day with engineering - making scope trade-offs openly, and using AI tools yourself so that less is lost between what you intend and what gets built.
  • Sequence delivery around dependencies with other squads, and keep the interfaces between your area and theirs clearly owned.
  • Ship iteratively - smaller releases, honest feedback and measured results guiding what to take further, double down on or stop.

Business and Stakeholder Engagement

  • Build trusted working relationships with the business teams your squad serves - brokers, claims handlers and operations colleagues across regions.
  • Communicate the roadmap and progress honestly - what is on track, what has changed and why, including where working with AI changed the plan.
  • Bring business stakeholders into prioritisation, so trade-offs are made with them rather than announced to them.
  • Support adoption after release - walkthroughs, follow-up and listening for what to improve - and feed what you learn into the next cycle.

Measurement and Continuous Improvement

  • Define how success will be measured for every initiative - adoption, usage, the business outcome it was built for and, where relevant, how well the model or agent performs - and track it with Product Operations.
  • Report progress with candour: what the data shows, what users say, and what should change as a result.
  • Contribute to the product community's shared templates, standards and practices - including emerging practice on building with AI and proving it works - so the craft rises across every squad.

What you'll bring


Essential

  • A record of taking a product area from open problem to shipped, adopted outcomes, with evidence of hands-on building along the way - prototypes, working demos, product increments.
  • Strong discovery craft: framing problems, researching with users, and testing assumptions before committing build.
  • Practical fluency with AI tools: able to take an idea to a working prototype yourself, judge whether a problem needs a rule, a model or an agent, and define evaluations for AI-assisted features.
  • Systems thinking: you can trace how a change in one part of a product propagates through the rest, and find the small set of changes that move the whole system.
  • Judgement to prioritise well - weighing evidence, effort and outcome - and to know what not to build.
  • A clear communicator and facilitator - as credible with a broker or claims handler as with an engineer - with a collaborative, high-trust way of working that makes the squad and partners around you more effective.
  • Data literacy - comfortable defining measures, interrogating data and using evidence to make the case for a change.

Desirable

  • Experience in insurance, broking or another regulated financial services environment.
  • Experience shipping AI-powered or agentic products in production, including designing the evaluations and guardrails around them.
  • Experience in a global organisation, navigating regional variation in user needs and ways of working.
  • Familiarity with delivery and documentation tooling such as Jira, Azure DevOps or Confluence.

A note on career track. This role sits on the builder path within the product community: strong performers can progress to Staff or Principal Product Manager without moving into people management. The practitioner and management tracks run in parallel and carry equal weight. If this role appeals to you but you don't meet every requirement, we'd still encourage you to apply - we would rather hear from you than miss you.

Product Manager at WTW
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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