Y TREE on cord

Y TREE

Client Onboarding Lead

External position
London, UK
Hiring internally for Y TREE?
Finance · FinTech
Making personal finance transparent, efficient and meaningful.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Implementation Manager
Experience level: Lead
Core skills considered: Business Analysis, Business Development Strategy, CRM, Customer service, Customer support
Other skills considered: Data Protection, Process management, Product Management, Technical Writing, User Research

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Onboarding is our clients' first real experience of working with Y TREE - and the part of their journey we most want to reinvent. Most of the families we work with bring several trusts, companies or investment vehicles, often across more than one country, and onboarding them well takes both deep expertise and a process built for that complexity.

As Client Onboarding Lead, you will own how onboarding works at Y TREE and shape what it becomes. Working with our New Client Relationships and Product teams, you will redesign it end to end - building a tech-led process that scales without losing the personal touch.

You will do this while delivering today's onboarding: guiding our most complex clients through to becoming a client, acting as the firm's go-to person for Source of Wealth and Source of Funds, and being the client's advocate whenever the process gets in their way. You will be the person who knows today's process best - and the one best placed to make it better.


Process Design & Improvement

  • Take today's onboarding process and redesign it for the future - identifying what is slow, manual or frustrating, and fixing it with automation where it helps and people where it matters.
  • Lead onboarding change with our Product team: bring clear, well-evidenced briefs on what needs to change, and help shape and test the solutions.
  • Make onboarding as client-first as everything that comes before they become a client, so clients always know where they stand and why each request matters.
  • Evaluate and introduce digital tools (e.g. automated workflows, AI) that make onboarding faster and easier for clients and the team.
  • Measure what matters - how long it takes to become a client, where cases stall, and how clients feel about it - and use it to decide what to fix next.

Client Experience & Advocacy

  • Own the onboarding experience for High Net Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients, so that becoming a Y TREE client feels as considered and personal as the journey that led them to choose us.
  • Act as the client's advocate with Advisers and senior colleagues, smoothing their path while holding firm on compliance.
  • Keep clients, advisers and colleagues up to date across several cases at once, so everyone knows where each case stands and what happens next.

Complex Case Ownership

  • Own complex onboardings end to end, including clients who bring multiple trusts, companies, Financial Investment Companies (FICs) and international structures.
  • Be the central point of contact for Source of Wealth (SoW) and Source of Funds (SoF) on complex cases, using expert judgement and experience to meet our compliance standards in full.
  • Prepare complex client cases for the Business Acceptance Committee, working with New Client Relationships and Compliance. Make sure each client's situation, balance sheet and wealth structure is fully understood, so the committee can decide whether this is the right client for us - and whether we are the right firm for them.

Essential

  • Exceptional client-facing skills and experience with UHNW clients - you know what a highly personal, attentive service looks like, and you have delivered it.
  • A track record of improving how things work: you have taken a process you ran day to day, redesigned it for the future while still delivering it, and can show what changed as a result.
  • Outstanding working knowledge of SoW and SoF across complex structures - trusts, companies, FICs and international clients.
  • An enthusiastic, everyday user of AI tools, always looking for new ways to apply them to real work.
  • Confidence to challenge and influence advisers and senior managers on a client's behalf.
  • Hands-on experience of working with a CRM or CLM system.
  • Private client experience.

Desirable

  • Experience in using automations and other low code tools to improve an operational process.
  • Experience in working with product managers to define and develop technical process improvement solutions
  • Family office experience.

Above all, you are curious about how things could work better. You are genuinely interested in technology and excited by what AI can do, you look ahead rather than back, and you are energised by change rather than unsettled by it.

We are looking for someone who understands the whole onboarding process, not just one corner of it. If you have handled a wide range of complex cases and can bring sound judgement to each of them, we will give you everything you need to learn our systems and the more unusual client circumstances.

If you have only ever worked on the compliance side, with little client contact, this probably isn't the right role for you. If you have shown genuine client-first instincts alongside solid process knowledge, even across different jobs, we would love to hear from you.

Company Benefits

  • Macbook & WFH setup
  • Flexible working hours
  • Free drinks and tea/coffee
  • 25 days annual leave
Client Onboarding Lead at Y TREE
Position posted a week ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
81.1%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+486 joined last week
Moved to your Not right positions