YuLife on cord

YuLife

Customer Success Sales Consultant

External position
London, UK
Hiring internally for YuLife?
HealthTech · Wellness · InsurTech
Protects lives. Rewards living. Inspires life.
Active
2 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
12 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior
Core skills considered: Account Management, Customer service, Customer support, CRM, Business Development Strategy
Other skills considered: Communication software, Customer feedback management, Customer profiling, Sales forecasting, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As we continue to grow, we are looking to hire an experienced manager to engage with and maintain clients at anniversary/ rate-review and ensure customer continuity, whilst hitting and beating retention and revenue targets.


Responsibilities

  • Ensuring clients renew & grow their YuLife products at rate-review / anniversary.
  • Being highly organised ensuring pipeline, deals and activity reporting is up to date (e.g. HubSpot).
  • Identify high-priority clients experiencing significant cost increases and engage with them to achieve and exceed sales targets. Prioritise efforts by highest impact on retention and revenue growth.
  • Proactively take ownership of responsibilities and update leadership demonstrating accountability
  • Excel in prospecting, qualifying, managing and closing insurance sales opportunities within YuLife's existing customer base. You will be managing several sales opportunities of varying deal values.
  • Highly collaborative team player who builds meaningful business relationships with key teams and stakeholders, both internally and externally
  • Partner with the Customer Success, Customer Growth Marketing Team, Revenue Operations, and Sales Teams to align and execute on your territory plan and sales strategies
  • Superb communication, influencing and negotiation abilities, motivated by finding the win-win for customers and YuLife
  • Exceptional in articulating and positioning YuLife's value proposition, and building the business case with the customer and internal teams
  • Result oriented with a strong track record of exceeding quota.
  • Someone who is hungry to understand and develop their insurance and wellbeing knowledge

The ideal candidate will have

  • GR1
  • IF7
  • Extensive knowledge of the Group Risk Market. 2 years+ of Group Risk sales experience
  • Drive and ambition
  • Presentation Skills
  • Demonstrated ability to build trusting relationships
  • Selling on value - consultative sales experience preferred
  • Knowledge and command of customer needs around wellbeing culture is a must.
  • Good organisation skills and an ability to meet/beat deadlines
  • Good attention to detail
  • Understanding how the broker market works and the ability to ensure that they are well serviced
  • Experience maintaining and managing a client portfolio through a CRM system (HubSpot knowledge preferred)
  • Ability to work as a team player as well as individually

Company Benefits

We like to give more than we take so here are some of our benefits:
  • Competitive base salary
  • Remote and flexible working
  • Potential to earn share options
  • Health Insurance
  • 6x salary life assurance
  • Income protection
  • 3% company contribution to pension via salary sacrifice scheme
  • 25 days Annual Leave + 1 Love being Yu (e.g your birthday, moving house anything else that is for Yu!)

Additional Perks:

  • Access to the YuLife app (which includes a tonne of well-being rewards, discounts and exclusive offers as well as access to Meditopia and Fiit)
  • £20 per month to a "be your best Yu" budget
  • Unlimited Monthly professional coaching with More Happi
  • OnHand Volunteering app
  • Financial coaching with Octopus Money
  • Generous parental leave
  • Remote working package; includes laptop, desk, chair etc.
  • Currently our lovely office in Shoreditch is available if people want (and only if they want) to use it
Customer Success Sales Consultant at YuLife
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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