Zapp on cord

Zapp

Senior Manager, Operations Infrastructure

External position
London, UK
Hiring internally for Zapp?
E-Commerce
London’s leading 24/7 premium convenience service
Active
over 6 months ago
Posted
3 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Operations
Experience level: Senior, Lead
Core skills considered: Building Teams, Project Management, Process management, Stakeholder Management
Other skills considered: Budget modelling, Escalations handling, Line management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We are looking for a Senior Manager, Operations Infrastructure to build and run the physical and compliance infrastructure behind our London Fulfilment Centres (FCs). Our range includes chilled and frozen food, alcohol, tobacco, vapes, nicotine products and over-the-counter medicines, delivered in minutes, so every site has to be safe, working and compliant on every order, not just at inspection time.

You will structure how facilities works at Zapp, manage our third-party vendors to clear SLAs, own the facilities budget, hold the quality and compliance framework, and lead the site launches, relocations and improvement projects that let our network grow. You will line-manage a small hands-on facilities team; this is a leadership and project role.

You will report to the Director, Operations and work daily with FC Managers, landlords, contractors, regulators.


Build and run the facilities function

  • Design and run the facilities operating model: ticketing and prioritisation, a planned preventive maintenance schedule, response SLAs by fault type, and weekly reporting on open items, compliance actions, spend and vendor performance
  • Set the standard for how an FC should look, feel and operate, and hold sites and vendors to it through regular inspections and closed-out punch lists
  • Line-manage the facilities team: set priorities, develop their capability, and delegate hands-on repairs and general maintenance to the team and to contractors

Manage vendors, SLAs and budget

  • Manage third-party vendors (refrigeration, waste, pest control, utilities, security, cleaning, food safety and construction) to contracted scope, quality, timelines and cost
  • Review, consolidate and renegotiate service contracts to improve service and cost, and run procurement of equipment for FC use
  • Own the facilities budget: forecast, track and control expenditure, verify invoices against contracts and quotes, and drive down unplanned repair and call-out spend

Own quality and compliance

  • Build and maintain the quality and compliance framework across all sites: food safety and HACCP, age-restricted sales and alcohol licensing, health and safety, and fire
  • Keep every FC compliant and audit-ready, with certification, risk assessments, training records and documentation current, and act as the point of contact for regulators and local authorities
  • Use complaint, defect and audit data to find root causes and show improvement in the numbers

Lead site launch and improvement projects

  • Lead new FC openings and relocations from lease signature to trading: fit-out coordination, commissioning, snagging, equipment, and compliance sign-off (food business registration, alcohol licence, health and safety and fire) before handover to the FC Manager, on time and to budget
  • Lead improvement projects across the network (cold-room expansion, equipment refresh and modernisation, FC standards programme) from business case through to completion, bringing in IT, Supply Chain, Data and external partners as needed
  • Build and maintain the site-launch playbook so that each opening is faster and more predictable than the last

Requirements


Essential

  • Background in project management, engineering, construction management or operations consulting, with a track record of delivering physical or multi-site projects from conception to completion
  • Strong strategic and organisational skills: you design a process, set an SLA, build a budget and hold people to it, rather than fixing the problem yourself
  • Demonstrable experience managing third-party vendors and budgets environment, with clear evidence of improving service and maintaning cost
  • Experience leading a small team and working through others, including trade or technical staff, contractors and third-party partners
  • Confident with data: you define KPIs, use them to find root causes and show improvement in the numbers
  • Clear communicator who can brief contractors, work directly with regulators, align cross-functional stakeholders and give concise updates to senior leadership
  • Comfortable in a fast-paced scale-up where processes are still being built and priorities change

Company Benefits

  • Private health insurance (AXA)
  • 25 days holiday per year (plus all Bank Holidays)
  • Benefits platform granting discounts at hundreds of retail brands
Senior Manager, Operations Infrastructure at Zapp
Position posted 3 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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