Zellis on cord

Zellis

Business Continuity Manager

External position
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HR and Recruitment
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Posted
a month ago
Checked
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2 days ago

Skills & Experience

Job roles: Risk and Compliance
Experience level: Senior, Lead
Core skills considered: Business Analysis, Stakeholder Management, Crisis communication, Data Protection
Other skills considered: Data Security, Customer service, Project Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Business Continuity Manager will lead the development, implementation and continuous improvement of a Group-wide Business Continuity and Operational Resilience capability across Zellis, Moorepay, Benifex and Hastee. Reporting to the Group CIO, the role is responsible for ensuring the organisation can anticipate, withstand, respond to and recover from disruptive events whilst protecting customers, colleagues, revenue and critical business services.

Operating at both strategic and operational levels, the role will partner with Senior Leadership Teams, functional leaders and technology teams to embed resilience into the Group's operating model, ensuring continuity plans are tested, measurable and capable of supporting a high-growth, private equity-backed SaaS business

Working across Zellis, Moorepay, Benifex and Hastee, you will turn business priorities, existing plans and technical recovery procedures into a clear, coordinated and tested approach for maintaining and recovering critical services during disruption.

This is a hands-on role for an experienced business continuity professional. You will be expected to operate with a high degree of independence, build strong relationships with senior leaders and service owners, and drive decisions and actions to completion. The emphasis is on executable plans and proven readiness, rather than creating a separate compliance function.


Key Responsibilities

  • Own the Group business continuity framework: Maintain a proportionate business continuity management system, policy set, standards, governance, annual plan and improvement roadmap.
  • Lead business impact analysis: Work with each business area to identify critical services and processes, agree recovery time and recovery point objectives, and document people, technology, data, site and supplier dependencies.
  • Build executable continuity plans: Ensure each critical area has a clear, usable and current plan covering loss of technology, sites, people, suppliers and other material disruption scenarios.
  • Orchestrate end-to-end recovery: Create and maintain the master recovery sequence that connects business priorities to owned operational and technical runbooks, including identity, access, communications, infrastructure, products and customer operations.
  • Strengthen crisis management: Define invocation criteria, decision rights, escalation routes, response roles, event logging and internal, customer, media and regulatory communication requirements.
  • Run exercises and prove readiness: Design and facilitate tabletop and live exercises, including executive participation, and ensure lessons learned, gaps and remediation actions are tracked through to evidenced closure.
  • Assure critical suppliers: Work with Procurement, Security and service owners to assess critical suppliers and sub-processors, confirm contractual recovery obligations and test that their continuity arrangements are adequate.
  • Provide practical assurance: Maintain audit, customer due diligence and regulatory evidence; report risks, readiness, testing outcomes and overdue actions clearly to the Group CIO, Executive Leadership Team and relevant governance forums.
  • Build capability across the Group: Deliver role-based training and awareness for plan owners, recovery teams and crisis leaders so that responsibilities can be performed confidently during an incident.
  • Drive continual improvement: Keep plans aligned to organisational, service, technology and supplier change, and use incidents, exercises, audits and industry developments to improve resilience.
  • Partner with Senior Leadership: Embed resilience thinking into strategic decision-making, transformation initiatives and operating model changes. Produce resilience dashboards and reporting that provide clear visibility of risks, readiness levels and remediation priorities.
  • Strengthen operational resilience: Support the identification, mapping and protection of important business services and critical business operations and maintain end-to-end visibility of service dependencies across people, process, technology, suppliers and data.

Skills & experience


Essential

  • Proven experience of independently building, improving and operating an enterprise business continuity or operational resilience programme in a complex, multi-entity or regulated organisation.
  • Strong practical experience of business impact analysis, recovery objectives, dependency mapping, continuity planning, crisis management and exercise delivery.
  • Demonstrable ability to translate business priorities into coordinated end-to-end recovery sequences and hold operational and technical owners accountable for usable plans.
  • Experience facilitating senior and executive stakeholders during planning, exercises, incidents and post-event reviews.
  • Excellent programme discipline, including governance, action tracking, evidence management, risk escalation and concise executive reporting.
  • Working knowledge of technology disaster recovery, identity and access dependencies, backups, cloud services and third-party technology risk, with the judgement to challenge specialists without trying to replace them.
  • Confident, calm and decisive under pressure, with strong written and verbal communication skills.
  • Pragmatic and delivery-focused, able to work across organisational boundaries and make progress without significant day-to-day direction.
  • Commercial awareness and experience assessing supplier resilience and contractual recovery commitments.

Critical Competencies

  • Recognised business continuity qualification, such as CBCI, or equivalent demonstrable professional expertise.
  • Strong working knowledge of ISO 22301 and its application to a proportionate business continuity management system.
  • Experience designing and facilitating scenario exercises, including cyber incidents, loss of corporate technology, supplier failure, site loss and loss of key people.
  • Ability to produce clear business continuity plans, crisis playbooks, runbook structures, dashboards and executive papers.

Leadership & Stakeholder Management

  • Builds credibility and influence across the Group as the recognised subject matter expert for business continuity and operational resilience.
  • Fosters a culture of preparedness, accountability and continuous improvement.
  • Coaches continuity plan owners, crisis leaders and operational teams to improve organisational resilience capability.
  • Challenges constructively and drives timely closure of risks, actions and control weaknesses.
  • Leads through influence, building strong working relationships across all functions and operating companies.

Company Benefits

  • A competitive base salary
  • 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday
  • Private medical insurance, life assurance 4x salary, and enhanced pension scheme with company contributions up to 8.5%
  • A huge range of additional flexible benefits across financial & personal well-being, lifestyle & leisure
  • The opportunity to take your career to the next level whilst working with amazing people
Business Continuity Manager at Zellis
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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